How to Return

Returning your item is as simple as understanding the return and refund policy and following the return and refund instructions, we will help you with it:

Simply Check if your Item is valid for return

Return and Refund Policy:

Reasons Valid for Return

 

 

 

 

 

 

 

 

 

 

All items are valid for return only within 14 days of receipt.

Defective/Damaged goods must be informed to us within 24 hours of receipt.

Due to regulatory or hygiene reasons, we will not accept these items for return:

  • Swimwear and Underwear
  • Items shipped from overseas
  • Grocery

 

 

Fill in the Return and Refund Form

 

Return and Refund Form

We will need your details to process

  • Name
  • Contact Number
  • Email
  • Order Number
  • Reason for Replacement

 

 

Pack the items and and we will arrange for a pick up of the package

All items are to be returned in their original packaging. To prevent any item from getting misplaced during delivery, simply wrap the item in a plastic wrapping or a cardboard box.

After you fill out the return and refund form, we will get back to you and we will arrange a schedule for the pick-up of your package.

Hand over the package to our courier and we will have the package surveyed by our team.

Surveying of the package will take 7 working days. The refund process begins after we have completely evaluated your products.

  • Refunds for shipping charges will only be given if the manufacturer has delivered a defective product.

How soon will I receive my refund?

Store credits will be credited in your account after our team has evaluated the package. After the package has been evaluated, we would take 5-14 working days to process the refund.

Shipping fee will be refunded depending on the reason for the return or cancellation.

  • Return due to damage/defect
  • Return due to missing items/parts
  • Return due to incorrect/wrong item received